cbaje Privacy Policy

This Privacy Policy ("Policy") applies to your relationship with cbaje. Its purpose is to clearly inform you about our practices regarding your personal information when you use our website, platform or any of our services. By using cbaje's services you agree to the terms of this Policy.

This Policy is an integral part of our Terms and Conditions and both documents should be read together. If you have any questions, please contact our support team.

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1 Information Collection

1.1 Information You Provide Directly

You send us certain information directly when registering an account, processing deposits or withdrawals, and using our support services. This may include:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Identity verification documents (copy of National ID or passport)
• Mobile banking details — bKash, Nagad or Rocket account number
• Messages sent via chat or email to customer service

1.2 Automatically Collected Information

When you access the cbaje platform, certain technical information is recorded automatically. This includes:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and page navigation data
• Referral source (where you came from before arriving at cbaje)
• Login times and session logs

1.3 Cookies and Similar Technologies

cbaje uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They are used to remember your preferences, maintain your login state, and improve platform performance. You can control cookies through your browser settings, though doing so may limit some services.

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2 Purpose of Data Use

We collect your information for specific, legitimate purposes. cbaje uses your personal information for the following reasons:

2.1 Account Management and Service Delivery

Your name, contact details and identity documents are needed to create and verify your account, process deposits and withdrawals, and provide bonuses and promotions. Without this information we cannot deliver our services properly.

2.2 Identity Verification and Fraud Prevention

To protect financial transactions and prevent unauthorised access, we follow identity verification procedures. Your documents may be reviewed as part of this process.

2.3 Customer Support

When you contact us for support, having access to your account information and previous conversation history allows our team to help you more quickly and effectively.

2.4 Responsible Gaming

As part of our Responsible Gaming programme, we monitor patterns of gaming behaviour. If a risky pattern is identified on an account, we may reach out to that user on our own initiative.

2.5 Meeting Legal Obligations

Your information may be used to comply with applicable laws and regulations, resolve disputes, and enforce our terms of service.

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3 Data Sharing and Third Parties

cbaje does not sell or rent your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain situations:

3.1 Service Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and gaming software suppliers. These partners may process data only for the specified purpose and are required to follow cbaje's privacy standards.

3.2 Legal Requirements

We may be required to provide information in response to court orders, legitimate requests from government authorities, or applicable legal obligations. In such cases no more information will be shared than is legally permitted.

3.3 Business Restructuring

In the event of a merger, acquisition or asset transfer, your information may form part of that process; however, you will be notified in advance and the same level of privacy protection will be maintained.

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4 Data Security Measures

The security of your information is cbaje's highest priority. We apply industry-standard technical and administrative measures:

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored using strong hashing algorithms — never in plain text
• Sensitive data stored on servers is kept in encrypted form
• Account access can be secured with two-factor verification (OTP)
• Regular system security reviews are conducted
• Only authorised staff can access specific data

No method of transmitting data over the internet can be guaranteed completely secure. However, we always maintain the highest level of caution and are prepared to respond quickly to any security incident.

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5 Data Retention Period

cbaje retains your information only for as long as it is necessary. Even after an account is closed, some information must be kept for a set period:

• Financial transaction records are retained for the period required by legal obligation
• Identity verification documents may be retained for a specified period after account closure
• Information related to any unresolved dispute or legal claim will be kept until that matter is settled
• Once the above requirements are met, information is securely deleted or anonymised

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6 Your Rights

You have certain important rights regarding your personal information. cbaje upholds these rights:

6.1 Access and Review

You may request to know what information we hold about you. Once verified, we will provide a copy of that information within a reasonable time.

6.2 Request for Correction

If any information stored on your account appears to be incorrect or outdated, you may request a correction. General details can usually be changed directly from account settings; for other cases, please contact the support team.

6.3 Request for Deletion

In some cases you may request that your information be deleted. However, if there are legal obligations, ongoing disputes or pending transactions, this request may not be fully or partially fulfilled.

6.4 Objection to Processing

You may object to your information being used for certain purposes, particularly marketing communications. This can be done by using the unsubscribe option in our email messages or by informing the support team.

6.5 Filing a Complaint

If you have a complaint about how your information is handled, please contact our support team first. We will aim to respond to your complaint within 7 business days.

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7 Age Restriction

cbaje's services are for persons aged 21 or over only. We do not knowingly collect or process information from minors. Age is verified at the time of account registration. If we become aware that a minor has opened an account, we will close that account and delete the associated information.

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8 International Data Transfers

Our servers and service partners may be located in various countries, which means your information may be transferred internationally. In such cases we ensure that the receiving party follows appropriate data protection standards and that contractual safeguards are in place.

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9 Policy Changes

cbaje may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address or post a public announcement on the platform. If you continue to use the service after a change, it will be assumed that you have accepted the revised Policy.

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10 Contact

If you have any questions or concerns about this Privacy Policy or the handling of your information, please contact us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English via live chat and email. For answers to frequently asked questions, visit our FAQ section.

Email: [email protected]